Information Technology Support Services (ITSS)

The U.S. Department of State is seeking potential sources to provide Information Technology Support Services (ITSS) under the socioeconomic factors of HubZone, WOSB, or SDVOSB. The services required include IT support for executive leadership, crisis response, global travel, continuity-of-government operations, and sustained operations across classified and unclassified environments. The contractor will be expected to provide a range of services, including ad hoc advisory and executive IT advisory services, special projects and surge operations, quality control and performance management, customer engagement and communications, and more. The contract is expected to be a single Blanket Purchase Agreement (BPA) with a ceiling between $100 million and $150 million for a period of five years. Some key requirements for the contractor include: • Demonstrated experience providing integrated advisory, engineering, operational, cybersecurity, and governance capabilities • Ability to rapidly scale staffing, technical capabilities, and operational support to meet time-sensitive, high-visibility mission demands • Experience supporting executive-level IT services, including white-glove customer support and executive communications • Strong understanding of TCP/IP, DNS, DHCP, and the ability to troubleshoot complex network issues • Experience with security controls, including firewall management and data-protection mechanisms • Proficiency with SAN, NAS, and DAS storage solutions, including performance optimization and capacity planning • Experience using scripting languages to automate administrative, operational, and compliance-related tasks • Familiarity with configuration management and automation tools to improve consistency, reduce manual effort, and enhance system reliability • Demonstrated experience deploying and managing cloud resources and services within major cloud service providers • Experience with CI/CD pipelines and infrastructure-as-code (IaC) solutions • Understanding of cloud networking concepts, including virtual networks/VPCs, subnets, routing, and security groups • Capability to monitor cloud performance, optimize resource utilization, and manage operational costs in accordance with federal and Department policies