Release of Information (ROI)

MD Anderson is seeking a qualified supplier to provide comprehensive medical record retrieval, processing, and delivery services. The selected supplier will be expected to provide both the technology platform and the operational capabilities necessary for the end-to-end retrieval process from request initiation to delivery with seamless integration into MD Anderson’s systems, including Epic and OnBase. The goal is to ensure patient-friendly, accurate, timely, and secure handling of patient medical records in compliance with all applicable state, federal, accreditation, and institutional requirements. • The supplier will be responsible for managing the receipt, logging, and tracking of requests from various sources. • The supplier will be required to provide a secure and compliant method for transferring files. • The supplier will be expected to provide customer service tailored to patients and their representatives. • The supplier will be required to provide a centralized call center and integrate with MD Anderson's systems.