Automated Passenger Counter (APC) Solution

Riverside Transit Agency (RTA) is seeking a cloud‑based Software‑as‑a‑Service (SaaS) Automated Passenger Counter (APC) data‑refinement and reporting platform for its 180‑bus fleet. The solution must ingest APC data from existing hardware or the Clever Devices reporting database, provide statistically‑validated NTD‑certified ridership counts, and deliver a comprehensive suite of standard and custom reports, visual dashboards, GIS export, and real‑time system health monitoring. RTA requires full integration with Microsoft Active Directory SSO, API/ODBC access, robust cybersecurity (NIST/ISO/ISO‑27001 or equivalent), 99.9 % uptime SLA, and a 12‑month implementation window followed by a one‑year firm‑fixed‑price base term with up to four optional one‑year extensions. The vendor must also supply training, support, and a clear data‑ownership agreement that leaves all raw and processed data with RTA. • SaaS platform that processes APC counts, cleanses erroneous data, performs imputation, and meets NTD accuracy (≥ 95 % confidence ±10 %). • Extensive reporting library (vehicle miles/hours, S‑10, ridership by trip/route/bus, schedule‑adherence, heat‑maps, GIS shapefiles) plus a user‑friendly report‑customization engine. • System health diagnostics, automatic alerts, fare‑box comparison, and integration‑ready APIs with SSO (Azure AD) and ODBC. • Mandatory security posture (TLS 1.2+, AES‑256, NIST/ISO frameworks), 99.9 % uptime SLA, and 1‑day response/4‑day resolution support.