Description
The U.S. Army intends to award a sole‑source contract to Callware Technologies for software upgrades and Level II sustainment of the Lochbox/Callegra voicemail system at Fort Leonard Wood, Missouri. The system supports up to 1 million voicemail boxes, is JITC‑certified, runs on Windows 2019 and Microsoft SQL 2019, and requires ongoing maintenance, remote administration, and occasional on‑site support. The award is justified because Callware is the only vendor with proprietary knowledge and parts; any other source would require a full system replacement estimated at $163,352 plus annual maintenance of $21,880.
• Scope: software upgrade, Level II maintenance, on‑site service as needed, free version upgrades, FIPS‑compliant remote access.
• Performance location: Fort Leonard Wood, MO; contract administration in Fort Huachuca, AZ.
• Sole‑source justification: proprietary system, no other qualified vendors identified.
• Deadline for capability statement: 08 Sep 2026 09:00 AM MST.
• NAICS: 561421 (Telephone Answering Services) – classified as a small business.
• Estimated annual sustainment cost: $21,880; potential replacement cost $163,352 if not awarded.