RFP - Answering Service for Utilities Department -TC

The City of Hot Springs, Arkansas is seeking proposals for an answering service for the Utilities Department. The proposal should include an introduction, scope of service, statement of requirements, proposal requirements, and evaluation criteria. The complete request for proposal is available online at https://arkansas.ionwave.net/Login.aspx. Interested respondents must register at this site to submit a proposal electronically. The proposal should include the following attachments: acknowledgment, terms and conditions, and utilities department call flow chart. • The proposal should be submitted electronically or by mail/in person. • The sealed envelope should be identified as a sealed proposal and show the item or RFP number. • All responses must be submitted no later than the date and time shown above for consideration. • The evaluation criteria will be based on the proposal requirements and evaluation criteria. • The city is looking for a reliable and efficient answering service to handle calls for the Utilities Department.