RFP #COVB-26-101687 - Solid Waste Management CRM and Routing/Logistics Software

The City of Virginia Beach is seeking a vendor to provide a comprehensive Solid Waste Management Customer Relationship Management (CRM) system combined with routing and logistics software. The solution must support waste collection scheduling, citizen service requests, route optimization, real‑time tracking, and reporting dashboards, and must integrate with existing municipal IT infrastructure. • Develop and deploy a cloud‑based or on‑premise CRM platform tailored for solid‑waste operations. • Provide routing, dispatch, and logistics modules that optimize collection routes, reduce fuel consumption, and improve service levels. • Ensure data integration with current city systems (e.g., GIS, finance, asset management) and deliver training, support, and maintenance services. • Submit a complete technical and cost proposal by the deadline; evaluation will focus on functionality, scalability, implementation timeline, and total cost of ownership.