Non-Emergency Medical Transportation

The Department of Health & Mental Hygiene is seeking a statewide administrator for the non-emergency medical transportation (NEMT) program. The awarded vendor will provide the full range of NEMT services, including IT system support, staff, and quality assurance/improvement oversight. The contract aims to ensure access to transportation for eligible Medicaid participants to and from NEMT services. Key responsibilities include screening requests, prior authorization, appeals, scheduling, verification, reporting, and monitoring. • The contract requires the vendor to deliver an IT system and staff to support operational processes. • The vendor must ensure access to transportation for eligible Medicaid participants. • The contract involves quality assurance and improvement oversight. • The vendor must provide reporting and monitoring services. • The contract requires the vendor to work with Medicaid services and participants.