Description
The Department of Veterans Affairs is seeking a qualified small‑business contractor to provide comprehensive non‑emergency medical transportation (NEMT) services for veterans across the Cleveland VA Medical Center and its surrounding community‑based outpatient clinics in Ohio. The contractor must supply all personnel, vehicles, equipment, and supervision needed to transport patients safely from homes, community hospitals, and VA facilities to designated care sites, complying with state and federal regulations. The award will be a follow‑on indefinite‑delivery contract with a base ordering period of one year starting 1 Feb 2027, followed by additional ordering periods extending through mid‑2030.
• Provide ambulatory and stretcher‑capable transport for veterans across multiple sites (Cleveland, Akron, Canton, Ravenna, etc.).
• Furnish and maintain a fleet of vehicles meeting Ohio Emergency Medical and VA standards.
• Ensure compliance with OAC, EMFTS, and all applicable federal, state, and local regulations.
• Manage scheduling, dispatch, and documentation for pick‑up and drop‑off services.
• Deliver performance reporting and quality assurance as required by the VA.