Description
The City of Waterbury is seeking a vendor to provide support services for its PA‑5220 system for the 2026 fiscal year. This renewal contract will cover ongoing maintenance, troubleshooting, and updates to ensure the system remains operational and compliant with municipal requirements. The solicitation is an Invitation to Bid (ITB) with a submission deadline of early March 2026.
• Provide routine and emergency support for the PA‑5220 hardware and software platform.
• Perform system updates, patches, and configuration changes as needed.
• Deliver on‑site or remote assistance, documentation, and reporting to the City’s IT staff.
• Meet all contractual service level agreements (SLAs) and response time commitments.
• Maintain compliance with municipal security and data handling policies.
Attached files
The solicitation documents live at the source — open the bid source above to download them.