Description
The City of Columbus Recreation & Parks Department is seeking a comprehensive Customer Relationship Management (CRM) system to modernize its Rental Services operations. The solution must support ticket creation, automated communications, data migration from Smartsheet, and extensive integration with existing city systems (Cisco telephony, Outlook, Active Directory, Activenet, Slack, and the public website). The contract will run for one to three years, subject to annual council approval, and vendors must submit proposals via email attachment by the deadline. Evaluation will focus on technical capability, relevant experience, and price.
• Core ticket‑tracking with auto‑ticketing, shared inbox, and 24/7 email handling.
• Integration requirements: Cisco phone, Outlook, Active Directory, Smartsheet migration, Slack, Activenet, and website chat.
• Robust reporting, analytics, audit‑log, role‑based security, and knowledge‑base features.
• Contract term 1‑3 years, non‑renewable automatically; annual appropriation required.
• Submission via email only; no physical delivery, no pre‑bid conference, and no disclosed budget.
Attached files
Contact
Earl MacGregor