Annual Contract for Onbase Maintenance and Support

Tarrant County is seeking a certified Hyland OnBase Reseller to provide maintenance and technical support for their established OnBase System. The vendor will provide software maintenance, on-going technical support, and a toll-free customer care portal. The contract will be for 12 months, with the option to renew for two additional 12-month periods. The vendor must have experience providing maintenance and support services for entities of similar size to Tarrant County and have experience with OnBase version upgrades and implementing various OnBase modules. • The contract is for the maintenance and support of Tarrant County's OnBase System. • The vendor must be a certified Hyland OnBase Reseller. • The vendor must provide a toll-free customer care portal and technical support available 24/7. • The vendor must have experience providing maintenance and support services for entities of similar size to Tarrant County. • The vendor must have experience with OnBase version upgrades and implementing various OnBase modules.