Description
This solicitation seeks a vendor to provide annual database hosting and support services for the ISES software platform for the State of Alabama. The contract covers the full calendar year of 2027, including hosting, maintenance, security updates, and technical support to ensure continuous availability of the database environment.
• Provide secure, reliable hosting for the ISES database from Jan 1 2027 to Dec 31 2027.
• Deliver ongoing technical support, including troubleshooting, patches, and performance tuning.
• Ensure compliance with Alabama state security and data protection policies, including E‑Verify verification for any Alabama‑based staff.
• Maintain service levels as defined in the contract and submit regular status reports.
• Offer electronic payment options and adhere to the $25,000 maximum not‑to‑exceed contract ceiling with a possible 5 % annual price‑increase limit.