Description
The University of Texas M. D. Anderson Cancer Center is seeking a qualified supplier to provide comprehensive medical record retrieval, processing, and delivery services to support the needs of MD Anderson Health Information Management (HIM) department and other institutional stakeholders. The goal is to ensure patient-friendly, accurate, timely, and secure handling of patient medical records in compliance with all applicable state, federal, accreditation, and institutional requirements.
The selected supplier will be expected to provide both the technology platform and the operational capabilities necessary for the end-to-end retrieval process from request initiation to delivery with seamless integration into MD Anderson’s systems, including Epic and OnBase.
Some key requirements include:
• Secure technology platform for request initiation, tracking, and communication
• Multi-factor authentication, encryption at rest and in transit, and audit logging
• Configurable user roles and access permissions
• Compliance with Applicable Regulations
• Performance standards, including turnaround times and accuracy rates
• Operational support, including quality control processes and dedicated account management
• Technical integration with MD Anderson’s systems
• Support for structured and unstructured data formats
• Onsite staff to support walk-in requests
• Collaboration and accountability tools, including shared dashboards and real-time communication tools
• Analytics and continuous improvement, including reporting on turnaround time and request volumes