PRV32014-0_LexisNexis_VitalChek_Sole_Source_Contract

Washington State Department of Health is awarding a five‑year sole‑source contract to LexisNexis VitalChek to operate a secure, multi‑channel ordering system for state vital‑record certificates and data files. The contractor will design, host, and maintain a web portal, telephone call‑center, and in‑person kiosk solution, process payments, remit daily fees to the state, and provide ongoing technical support and training while complying with strict PCI‑DSS and state security standards. • Secure online, phone, and kiosk ordering platform integrated with WHALES (state vital records system). • 24 × 7 bilingual call‑center and kiosk support, including payment processing (credit/debit cards, e‑checks) and daily fee remittance. • Mandatory security compliance (PCI‑DSS, WA‑Tech) and extensive reporting (daily reconciliation, Access Equity subcontractor reporting, incident notifications).