DCHA RFP 0001-2021 CALL CENTER AFTER-HOURS ADDENDUM NO. 2

The District of Columbia Housing Authority (DCHA) is seeking proposals to provide after‑hours call‑center staffing and support for its housing‑assistance tenants. The scope is limited to providing call‑center personnel who will handle tenant inquiries outside of normal business hours. Proposals must be submitted by the stated deadline and must include a signed Acknowledgement of Receipt. No budget or performance metrics are disclosed in the addendum; vendors will need to reference the original solicitation for detailed requirements and pricing structure.