Description
The State of Maine’s Department of Health and Human Services is seeking a qualified vendor to deliver a comprehensive, statewide program that supports individuals with acquired brain injuries (ABI) and their families. The contract runs from January 1 2027 through December 31 2028 with two optional one‑year renewal periods, and includes a hotline, resource coordination, training, conference organization, and ongoing case‑management services. The vendor must meet HIPAA‑compliant security standards, submit quarterly performance and financial reports, and adhere to strict performance metrics (contact initiation, voicemail return, and support‑group outreach).
• Operate a statewide ABI referral hotline (minimum 8:00 a.m.–4:45 p.m. ET) and provide timely follow‑up.
• Deliver community‑resource coordination, neuro‑resource facilitation, and ongoing support services to ABI survivors and families across Maine.
• Design, conduct, and report on monthly trainings, quarterly support‑group assistance, and an annual hybrid conference (≥ 100 participants).
• Meet quarterly performance targets and submit detailed monthly and quarterly reports via the Vendor Self‑Service system.