Notice of Intent to Sole Source: Service contract for Philips 3T MRI Scanner

The National Institutes of Health (NIH) intends to award a firm-fixed-price purchase order to Philips North America LLC for a service contract to maintain the NIDDK 3T MRI scanner. The scanner is an integral resource for the NIDDK community, providing multiple valuable services, including magnetic resonance spectroscopy and liver elastography. The service agreement must include priority scheduling for service calls, proactive monitoring, and one preventative maintenance service visit. The objective of this requirement is to purchase a service agreement for the maintenance of the NIDDK MRI machine to ensure its long-term, successful use. • Priority scheduling for service calls and access to spare parts inventory • Priority Remote Service response • All labor and travel during standard hours of coverage • One-hour initial response with four-hour on-site response • All spare and strategic parts that fail during normal use • Parts Delivery Earliest Next Day • Lifecycle Catalogue discount of 20% excluding UPS • Equipment Planned Maintenance services per Philips manufacturer specifications • Proprietary operating system software enhancements without hardware changes • Unlimited Technical Services and Clinical Applications Telephone Support • Remote Service Support and Remote Proactive Monitoring • PSI, Customer Loyalty Meeting (Annually)