Description
The U.S. Department of the Interior, Bureau of Reclamation, requires a firm-fixed-price contract for quarterly preventative maintenance and as-needed repair services for three government-owned Xerox VersaLink copier/printer devices located at facilities in Page, Arizona. The contractor shall furnish all personnel, tools, OEM parts, and OEM consumables necessary to maintain the equipment in accordance with the performance standards, response times, and deliverables detailed in the attached Performance Work Statement. Key aspects of the job include:
• Providing quarterly preventative maintenance services
• Performing as-needed repair services
• Meeting response-time requirements (60-minute acknowledgment; 1-business-day on-site response for critical repairs; 3-business-day on-site response for routine repairs)
• Maintaining the required 95% monthly uptime standard
• Providing comparable loaner equipment when required
• Possessing authorization or certification to service Xerox VersaLink equipment using OEM parts and consumables
The contract will be awarded based on a best-value tradeoff considering technical approach, past performance, and price.