Description
The State of Tennessee’s Department of Safety and Homeland Security is seeking information on commercially available, secure, web‑based platforms that can deliver the driver knowledge exam to minors (ages 14‑17) with verified parental/guardian proctoring and hardship‑approval workflows. The system must integrate with state records, support high test volumes (≈ 75‑80 k/year), be accessible (ADA/WCAG 2.1‑2.2 AA), and incorporate robust cybersecurity, data‑privacy, and fraud‑detection measures, including possible AI/ML capabilities. Respondents are asked to submit technical and cost informational forms describing their solution, pricing structures, support, references, and compliance details.
• Deliver online driver‑knowledge exams for Class D and Class M licenses, with identity verification for test‑takers and proctors.
• Provide hardship‑approval processing for 14‑year‑old applicants and ensure eligibility checks before test access.
• Ensure system compatibility across major desktop and mobile browsers, encryption (TLS/SSL, AES‑256), API integration, accessibility compliance, and robust integrity‑detection (e.g., AI‑based impersonation monitoring).
• Submit technical and cost information by September 15 2026; no contract award is guaranteed at this stage.