Description
The City of Chandler is gathering information on cloud‑based IT Service Management (ITSM) platforms to replace its current on‑premises Ivanti solution, which is out of support. Vendors are asked to detail product capabilities across a comprehensive set of functional modules, provide cost estimates (one‑time implementation and recurring usage), and outline projected implementation timelines. The information will be used to shape a future competitive solicitation; no contract will be awarded from this RFI.
• Required functional areas include Incident, Service Request, Change, Problem, Knowledge, Asset & Configuration (CMDB), Service Catalog, SLA/KPI reporting, workflow/approval automation, self‑service portal, and dashboards.
• Expected user base: 2,000‑2,500 end‑users, 100‑125 technical users, and 5‑8 administrators.
• Vendors must submit capability descriptions, one‑time cost & timeline estimates, and recurring cost estimates via email by the October 2, 2026 deadline.