Human-Centered Design Training and Capacity-Building Expert Services

The Maryland State Department of Education is seeking a qualified partner to provide comprehensive human-centered design (HCD) training and capacity-building for staff at all levels. The partner will deliver leadership-focused training, provide tailored support to each branch, and develop a comprehensive HCD training guide and toolkit. The goal is to embed HCD practices into decision-making, policy development, and system modernization. Key responsibilities include: • Leadership training and alignment • Department-wide training sessions • Branch-specific capacity building • Applied design support and document review • Coaching and implementation support • Strategic alignment, documentation, and continuous improvement The ideal partner will have advanced expertise in human-centered design methodologies, experience delivering large-scale training, and strong facilitation and communication skills.