APP State Ticket Office

Appalachian State University is seeking a third-party company to bid on the rights to hire the head of their ticketing sales and operations, including the needed support. The selected vendor will be responsible for hiring an Assistant AD for Ticket Sales & Operations to oversee the two current full-time ticketing staff, with potential ability to scale up and add more positions throughout the partnership. The vendor will also provide corporate support, including box office operational support, revenue reporting system, annual fund/development support, and more. The university will provide property, office, desk, laptop, and other necessary equipment for the hired employee to perform their duties on campus. • Key responsibilities of the Assistant AD/Director of Ticketing include ticket sales, marketing, and fan engagement, ticket operations management, financial oversight and reporting, staff leadership and personnel management, and collaboration with other departments. • The vendor must provide a financial proposal, including all applicable charges for handling, transportation, administrative, and other similar fees. • The contract will be for a term of 3 years, with the option to negotiate changes and amendments. • The evaluation criteria for this RFP include affordability, quality of services offered, vendor experience/reliability/capability, conformity with intent of specifications, and vendor response time.