Description
The State of West Virginia is seeking a vendor to provide Maintenance and Operations (M&O) services for the West Virginia Integrated Eligibility System (IES), also known as People's Access to Help (WV PATH) system. The system provides integrated eligibility and case management for federal and state assistance programs. The vendor will be responsible for maintaining and operating the system, implementing deferred and/or new requirements, and providing optional services. The contract will be for a period of up to 10 years, with the option for renewal. The vendor must demonstrate a clear understanding of the State's strategic priorities for the PATH environment, including eliminating reliance on the State's mainframe infrastructure, achieving full compliance with Comprehensive Child Welfare Information System (CCWIS) federal requirements, and delivering Child Support (CS) system modernization and certification in accordance with Title IV-D expectations.
• Key services include benefit applications, eligibility assessments, case tracking, and provider management
• The system includes multiple portals and modules that support key services
• The vendor must provide a feasible plan to achieve the State's priorities within the expected timeframes
• The vendor must have experience in maintaining and operating similar systems
• The vendor must have a clear understanding of the system's requirements and be able to demonstrate their ability to meet those requirements