Case Manager for Oversized Vehicle Permit Program

The City of Palo Alto seeks a qualified firm to provide intensive, housing‑focused case management for individuals and households living in oversized vehicles (OSVs) who are enrolled in or eligible for the city’s OSV permit program. The contractor will deliver outreach, enrollment assistance, needs assessments, individualized housing plans, navigation services, placement support, and ongoing data reporting over a 14‑month pilot period, serving approximately 40 active participants at any time. • Conduct weekly field outreach at two designated OSV sites (Embarcadero Rd & Coyote Hill Rd). • Screen participants, assist with permit enrollment, and maintain a participant roster. • Perform comprehensive needs assessments and develop individualized housing plans within 30 days of enrollment. • Provide ongoing case management, weekly check‑ins, and coordination with city and community service providers. • Deliver housing‑search assistance, application support, and move‑in coordination, plus up‑to‑90‑day post‑move stabilization. • Maintain confidential case files, track performance metrics, and submit monthly activity/outcome reports. • Ensure all staff complete DOJ Live Scan background checks and comply with the city’s Good Neighbor Agreement.