RFQ for Managed Information Technology (IT) Services

The City of Canton seeks a qualified vendor to act as a co‑managed IT partner, delivering comprehensive managed services across its municipal environment. The scope includes end‑user help‑desk support, 24/7 network and system monitoring, cybersecurity (MDR, SIEM, endpoint protection), backup and disaster‑recovery administration, cloud services administration, strategic technology alignment (vCIO), and on‑site engineering visits. The contract is a one‑year initial term with annual renewal options, beginning October 2026, and is budgeted at approximately $100 K per year. • Provide tier‑1/2 remote help‑desk support with SLA response times (critical ≤ 30 min). • Manage and monitor servers, networking gear, FortiGate firewalls, Meraki wireless, and Veeam backups (8‑hour backup frequency, 7‑year retention). • Deliver cybersecurity services (MDR, SIEM, vulnerability management) and ensure CJIS/GCIC compliance for public‑safety systems. • Conduct quarterly network‑health reviews, technology alignment planning, and monthly on‑site technician visits; 5‑10 additional dispatches per year. • Supply strategic procurement advice, vendor liaison, and optional vCIO advisory services.