Waste reduction reporting, administrative citation management, and database software and support services

The County of San Mateo is seeking a Customer Relationship Management (CRM) solution to coordinate various outreach programs, keep records for Senate Bill (SB) 1383 implementation, and provide administrative enforcement services. The CRM system should be able to track outreach activities, compliance statuses, and notices of violation, among other things. The contractor will be responsible for providing technical assistance and database maintenance. • The CRM system should be able to track data for all Sustainability Department outreach programs. • The system should allow for staff to identify messages, talking points, resources, and other stored program information by audience. • The system should have location mapping capabilities. • The system should allow for customization of database access levels for County staff, contractors, and partner agencies. • The system should have the ability to create external forms for surveys, document uploads, and public complaint submissions.