TARTA Community Value Survey 2026

The Toledo Area Regional Transit Authority (TARTA) is seeking a qualified firm to design and implement a Community Value Survey. The selected consultant will assist TARTA in identifying and measuring community perceptions, priorities, and the overall value of public transit services across the region. The project will include the development of a survey instrument, administration of the survey to key community and customer segments, and analysis of findings to help inform strategic planning, service improvements, and community engagement efforts. The scope of work includes developing and finalizing questionnaires, updating and finalizing questionnaires, developing a sampling plan, conducting interviewer training, conducting surveys, analyzing data, and providing results. The contract will last for three years with two one-year options. • The survey program objectives are to determine the importance factors that TARTA should provide to the community, measure the overall community value that TARTA provides, measure community impressions in response to complaints/concerns, implement and maintain an ongoing community value survey program, and ensure that the survey results are statistically valid and accurate. • The winning bidder will report to the Communications & External Affairs department and will be required to provide service to TARTA promptly after being hired. • The bidder will be required to develop and finalize questionnaires, update and finalize questionnaires, develop a sampling plan, conduct interviewer training, conduct surveys, analyze data, and provide results. • The contract will last for three years with two one-year options.