Description
The U.S. Food and Drug Administration (FDA) is seeking a preventive maintenance-repair service agreement for an Eppendorf EpMotion liquid handling system. The system is a critical instrument used for next-generation sequencing (NGS) library construction. The FDA requires a service provider that can perform routine certification and/or calibration, provide priority access to technical support, and offer on-demand on-site corrective maintenance visits. The service provider must also provide engineer labor, travel, and factory-certified replacement parts.
* The service agreement should include one planned on-site preventive maintenance visit per contract year.
* The service provider should have priority access to technical support, including e-mail and telephone support, from 8:00 AM to 5:00 PM Eastern Time, Mondays through Fridays, excluding Federal Holidays.
* The service provider should be able to provide on-demand on-site corrective maintenance visits with a targeted response time of 5 business days.
* The service provider should be able to provide remote diagnosis and corrective maintenance procedures with the latest digital remote support tools.
* The service provider should be able to provide Compass Data Analysis software and firmware updates as required by the Original Equipment Manufacturer (OEM).
* The service provider should be able to provide all maintenance activities performed by formally trained and certified technicians and/or engineers, following OEM specifications, manuals, and service bulletins, using OEM replacement parts, components, subassemblies, etc.