Description
The University of North Carolina at Wilmington is seeking a vendor to provide a turnkey micromobility service that includes e-bikes and/or e-scooters for use on and around the university's main campus. The service should include routine maintenance and repairs, device rebalancing and on-campus availability, user compliance and rider education, and user mobile application. The vendor must also provide a real-time dashboard with data on active and inactive units, total and average rides per unit, GPS heatmaps of usage and parking, emissions savings, calories burned, and trip duration metrics. The contract term is for one year with two optional one-year renewals.
• The vendor must provide e-bikes and e-scooters that meet the specifications listed in Section 5.0 of the IFB.
• The vendor must launch the full fleet and services on or before January 5, 2025.
• The vendor must provide a clear pricing schedule, including unlock fees, per-minute fees, and optional daily, monthly, semester, and annual passes.
• The vendor must provide customer service and support, including end-user support via chat, email, and phone, and local staffing with an on-site operations/fleet manager, maintenance technician, and field support or rebalancing technician.