Notice of Intent to Award to Sole Source - Instrument Maintenance Agreement

The Centers for Disease Control and Prevention (CDC) intends to award a sole source contract to LUMINEX CORP for a comprehensive instrument maintenance agreement. The required capabilities include providing recurring training for manufacturer-certified engineers, access to proprietary technical developments, repair procedures, software application updates, and planned maintenance procedures. The vendor should also provide 24-hour technical support, direct application technical phone support, and utilize factory-trained service engineers. The agreement should include labor and travel costs, scheduled annual preventive maintenance, and guarantee a response time of no more than two business days for all service calls. The key aspects of this opportunity include: • Providing comprehensive service and preventive maintenance for Luminex instruments • Meeting all technical, operational, and response time requirements necessary to support the Government's mission • Utilizing factory-trained service engineers • Providing 24-hour technical support and direct application technical phone support • Guaranteeing a response time of no more than two business days for all service calls