The National Institute of Standards and Technology (NIST) intends to negotiate with Hyperfine Operations, Inc. for software updates and maintenance on NIST's Hyperfine Swoop Portable MRI system. The contractor will provide annual access to the Hyperfine cloud-based image reconstruction platform, operate the system and obtain images in DICOM format, deploy software updates as available, and ensure all software patches comply with NIST IT security requirements. The contractor will also perform two scheduled preventative maintenance visits per year, provide phone/remote support within 4 business hours and on-site repair services within 48-72 hours of a service call, and maintain and repair/replace coils.
• The contractor must provide detailed documentation of all work performed, including "Before and After" calibration values.
• The contractor must provide documentation of new features or security patches applied during updates.
• The contractor must comply with NIST identification and access requirements.
• The contractor must comply with safety and security regulations.
• The contractor must provide annual invoices for payment.
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