Description
The Wake County Public School System Technology Services Division is seeking a contract to provide IP network monitoring, operational support, troubleshooting, and maintenance services for all WCPSS facilities. The selected vendor will operate as the primary operational support partner for the WCPSS Network Services team and will be responsible for monitoring, troubleshooting, configuration management, and operational maintenance of the district's network environment.
Key responsibilities include:
• Monitoring of network infrastructure
• Troubleshooting and incident resolution
• Configuration changes
• Firmware and operating system updates
• Operational maintenance
• Documentation management
• Vendor coordination and escalation
• Operational support of the district's perimeter firewall environment
The vendor will work collaboratively with WCPSS technical staff and will be required to provide monthly operational reports, maintain accurate records of deployed network assets, and ensure compliance with WCPSS policies and procedures.