The Department of Veterans Affairs (VA) is seeking information from vendors who can provide Health Care for Homeless Veterans (HCHV) Contract Emergency Residential Services (CERS) in Monterey and Santa Cruz Counties. The goal of the HCHV program is to remove homeless Veterans from the street and place them in community-based, residential environments with supportive services. The contractor will be required to provide a low-barrier therapeutic and rehabilitative milieu and attendant services targeting the underlying factors contributing to homelessness within the geriatric population. Services will include residential room and board, dietetic services, laundry facilities, case management services, medication management, grievance procedures, and transportation. The contractor will also be expected to maintain a minimum staffing ratio of one dedicated, full-time, on-site medical case manager per 12 Veterans.
Some key aspects of the job and scope of work include:
* Providing emergency residential treatment, rehabilitative, and supportive services to geriatric homeless Veterans
* Maintaining a minimum staffing ratio of one dedicated, full-time, on-site medical case manager per 12 Veterans
* Providing case management services, including intake packets, assessments, and individualized care plans
* Offering dietetic services, including three meals a day and snacks of nourishing quality
* Providing laundry facilities and necessary detergent free of charge
* Establishing procedures for insuring Veteran’s confidentiality in the storage of and keeping of records concerning medication
* Maintaining a milieu of trust and safety, including a tolerance for relapses, regression, and personal unpredictability
* Providing therapeutic and rehabilitative services, including milieu, geriatric contracts, and recovery
* Assisting Veterans with round-trip transportation to scheduled meetings, medical appointments, and hospital visits
* Maintaining occupancy at an average minimum of 85%
* Engaging in outreach in the community at least two times per month
* Maintaining documentation, including treatment and discharge planning, case records, and QASP compliance tools.