Description
Arlington County is seeking a qualified consultant to develop, field, and analyze a customer satisfaction survey for its BizLaunch program, delivering actionable insights to improve services. The contractor will be responsible for survey design, administration, data analysis, and a final report with recommendations.
• Design a comprehensive evaluation questionnaire tailored to BizLaunch participants.
• Administer the survey (online and/or paper) and ensure adequate response rates.
• Perform statistical analysis, interpret results, and produce a clear findings report with actionable recommendations.
• Provide a brief presentation to county staff on key insights and suggested service improvements.
Attached files
The solicitation documents live at the source — open the bid source above to download them.
Contact
Rebecca Graham