Description
Missoula County is seeking a fully integrated Emergency Medical Dispatch (EMD) software system that will operate alongside its existing New World CAD platform and Motorola Vesta 9‑1‑1 telephony. The solution must provide scripted Q&A protocols, pre‑arrival instructions, automated QA reporting, and comprehensive training materials, while meeting a host of national standards (NENA, ASTM, NFPA, etc.). The contractor will be responsible for software delivery, integration, installation, training of 27 dispatch operators plus two administrators, and providing 24/7 support and optional multi‑year maintenance.
• Provide NENA‑compliant EMD software with CAD and 9‑1‑1 system integration.
• Deliver physical and online training kits, plus ongoing education for staff.
• Offer a minimum 1‑year maintenance agreement (extendable to 5 years) with 24 × 7 technical support.
• Must demonstrate prior government EMS dispatch experience, appropriate insurance, and be a qualified NENA‑NG9‑1‑1 vendor.