06926Y0387-Onsite Professional Service for RightFax System-Bit by Bit Computer Consultants Inc.

The Department of Social Services/Office of Information Technology Services of (DSS/ITS) intends to enter into a Sole Source contract with Bit by Bit Computer Consultants Inc. for Onsite Engineer’s Professional Services to support DSS’ RightFax Environment. The proposed contract term is from 8/1/2026 to 7/31/2029. The anticipated total contract amount is $364,500.00. The key responsibilities of the contracted onsite RightFax Systems Administrator will include providing enterprise-level support, maintenance, and technical oversight of the RightFax infrastructure. This will ensure system stability, security, and future readiness. Some key points to consider: • The RightFax for Enterprise Clients infrastructure is complex and supports the agency’s complete, end-to-end fax workflow over 100 locations in the five boroughs. • The Fax Solution includes Integration with MFP devices, integration with email, and requires Telco troubleshooting (for PRI’s running to the fax server). • Bit by Bit Computer Consultants Inc. has nearly 30 years’ experience with the RightFax Product Line and is the only RightFax Authorized Support Provider in New York. • Any firm or organization that believes they can also provide this service is invited to respond to the RFI by e-mailing the Agency Contact or by sending a message via the PASSPort Discussion Forum.