Employee Wellness Application

The City of San Diego is seeking a commercial‑off‑the‑shelf SaaS mobile wellness application for the San Diego Police Department (approximately 3,000 personnel and families). The solution must be available on iOS and Android, hosted in a cloud environment, and include analytics, reporting, multimedia content, help‑desk support, training, and a 99.9 % uptime SLA. The contract is a two‑year term with up to three one‑year renewals and requires data ownership to remain with the City, migration of legacy data, and compliance with extensive City IT security standards. • Provide a mobile‑first wellness app (iOS/Android) downloadable at no cost to end‑users. • Deliver admin portal, real‑time dashboards, exportable reports, and secure, confidential access. • Include help‑desk (Tier 1 7 am‑5 pm PT, Tier 2 escalation), training (virtual and optional on‑site), 99.9 % uptime with service‑credit schedule, data‑migration from legacy systems, and full compliance with City IT standards (OKTA SSO, FIPS‑140‑2 encryption, CCPA, etc.).