Description
The Ohio Board of Tax Appeals is seeking a Case Management System to digitize and streamline the full lifecycle of tax appeal cases. The system should ensure compliance with Ohio law, support timely case resolution, and improve public access and transparency. The system must have various features such as case intake and registration, case workflow management, scheduling, document management, decision management, and communication tools. The system should also be secure, accessible, and scalable.
Key features include:
• Web-based case submission portal for appellants
• Integrated hearing calendar and location-aware scheduling
• Case-centric document repository with secure access controls
• System-generated letters, notices, and email templates
• Search, reports, and dashboards for staff and executives
• Public portal with searchable decisions database and contact form for inquiries