Network Monitoring and Patch Management Software Solution Subscription

Boone County, Missouri seeks a subscription‑based Network Monitoring and Patch Management software platform that will be administered by the County’s internal IT staff after initial deployment. The vendor must deliver the solution, provide initial setup, training, and short‑term support (3‑12 months), and supply licensing for at least 814 endpoints with the ability to scale. The contract is a one‑year term with up to four one‑year renewal options and a month‑to‑month continuation thereafter. Evaluation emphasizes price (50 %), technical capability (15 %), support (15 %), training (10 %) and documentation (10 %). • Real‑time 24/7 network device, server, endpoint and application monitoring with alerting (email/SMS/dashboard). • Bandwidth, latency, uptime reporting; SNMP, WMI, NetFlow/sFlow integration. • Automated discovery, IP address management, 1‑year data retention. • Centralized patch management for Windows, macOS, Linux and common third‑party apps, with scheduling, staging, rollback and compliance reporting. • Licensing for ≥ 814 endpoints, scalable, on‑prem or cloud‑hosted options. • Training, comprehensive documentation, and optional short‑term support tiers (basic 3‑6 mo, standard 6‑12 mo, optional extensions). • Security requirements: data ownership, encryption, SOC 2/ISO 27001 compliance, incident notification within 24 h.