DATA BRIDGE SOFTWARE MAINTENANCE

The Department of Veterans Affairs is seeking information on qualified businesses with the capability of supplying Data Bridge Software Maintenance for the VA Atlanta Healthcare System. The contract will be for a base year with four optional years, and the contractor will be responsible for providing software maintenance, bug fixes, upgrades, customer support, troubleshooting, and repairs to all DataBridge Suite software and interfaces for VISN 7. The contractor must also provide technical and installation services, including telephone and remote diagnostic technical support 24/7/365, and distribution of software updates and upgrades. Some key points to consider include: • The contract will require compliance with all VA security and privacy directives and handbooks. • The contractor must provide a dedicated technical contact available and reachable during business hours and for emergencies. • The contractor must ensure the security of all procured or developed systems and technologies throughout the life of the contract. • The contractor must notify the VA immediately of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information. • The contractor must cooperate with the VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.