Verbatim Transcription Typing Services – Delaware County Court of Common Pleas (eERD-111324)

The County of Delaware is seeking a qualified vendor to provide verbatim transcription and typing services for court audio recordings produced by the CourtSmart system. The contractor must deliver transcripts in PDF (or requested) format, meet specific turnaround times (daily, expedited, ordinary), retain transcripts for a prescribed period, and delete original audio files after delivery. Pricing will be based on per‑page rates set by the County, with an estimated annual volume of roughly 175,000 pages. The bid must be submitted via the PennBid portal by the November 13 deadline, and the award is expected in early December, with work commencing January 1, 2025. • Provide verbatim transcripts of .ogg audio files using the supplied CourtSmart CPlayer software (Windows‑only). • Meet daily (≤ 18 hrs), expedited (≤ 72 hrs), and ordinary (5‑10 business days) delivery schedules, with daily cut‑off at noon. • Maintain $1 M per‑occurrence General and Cyber Liability insurance, and comply with AAERT (or equivalent) transcriber qualification standards.