ODH 57672 - BOSC-SFY26-27-Complaint Hotline 24/7 Answering Service

The Ohio Department of Health (ODH) is seeking a vendor to provide a 24/7 complaint hotline answering service. The service will allow individuals to submit complaints against healthcare facilities under ODH jurisdiction. The vendor will be required to answer calls live, enter information into a web-based form, and provide a weekly report. The contract is expected to start on July 1, 2026, and end on June 30, 2027, with an optional two-year extension. • The vendor must have at least two years of experience in providing similar services. • The vendor must be able to answer calls 24 hours a day, 7 days a week, 365 days a year. • The vendor must be able to enter information into a web-based form provided by ODH. • The vendor must provide a weekly report with the number of calls received and the number of complaints entered. • The vendor must correspond with the ODH Complaint Unit Manager on a biweekly basis to provide project status updates.