Description
The State of Tennessee is gathering information on commercially‑available, secure, web‑based platforms that can deliver the driver‑knowledge exam to minors, with verified parental proctoring and hardship‑approval workflows. The solution must integrate with the State’s DMV records, support up to 80 k annual test‑takers, be accessible on desktop and mobile browsers, meet stringent cybersecurity and ADA/WCAG standards, and include robust impersonation‑detection and AI‑assisted fraud controls. Vendors should detail technical architecture, support services, existing state deployments, and typical pricing structures.
• Deliver online driver‑knowledge exams for Class D and Class M licenses.
• Verify parent/guardian identity and enforce exam‑integrity safeguards for 15‑17‑year‑old test‑takers.
• Provide hardship‑approval validation for 14‑year‑old applicants.
• Integrate via APIs with Tennessee’s DMV systems, ensure encryption (in‑transit and at‑rest), and comply with SOC 2/ISO 27001/NIST standards.
• Offer ADA/WCAG 2.1 Level AA accessibility, AI/ML‑driven fraud detection, and comprehensive reporting & support.