Shoreline Permitting Workflow Management System

The City of Tacoma is seeking a comprehensive Shoreline Permitting Workflow Management System to digitize, streamline, and automate the entire shoreline permitting process—from public application submission through internal review, inspection, compliance tracking, and fee collection. The solution must integrate with the city’s existing ArcGIS Enterprise GIS, support secure online payments, provide mobile field‑inspection capabilities, and meet rigorous security, accessibility, and record‑retention standards. Vendors are required to submit a detailed technical response, pricing workbook, and cybersecurity compliance workbook, and be prepared for a three‑year contract term with optional one‑year extensions. • Core functionalities: public portal, workflow engine, GIS integration, document management, payment processing, inspection management, compliance enforcement, reporting dashboards, and role‑based security. • Implementation deliverables: system configuration, data migration (~250 GB of legacy records), user training, support services, and optional pilot rollout. • Required qualifications: ≥5 years experience delivering permitting or regulatory software to public‑utility or government clients, demonstrated ability to meet extensive cybersecurity and accessibility requirements, and ability to provide required insurance coverage.