Description
The Internal Services Department of Los Angeles County is seeking bids for the maintenance of UPSTREAM DPSS licenses. The contract is for a period of one year, starting from January 1, 2026, and ending on December 31, 2026. The contractor will be required to provide upkeep on the Productivity Pack and PI Combo, including the Productivity Pack 1500, Digital Base 1500, Premium Integrations 1500, and servers. The contractor must also provide software updates and ensure that the products are new, unused, and current models. The county reserves the right to cancel the agreement if the delivery or services prove unsatisfactory.
• The contractor must be an authorized distributor or reseller of the products and services offered.
• The contractor must provide a letter of certification from the manufacturer confirming that they are authorized to offer the products and services.
• The contractor must comply with all applicable federal, state, and local laws, rules, regulations, ordinances, and directives.
• The contractor must provide technology errors and omissions insurance, including cover for liabilities arising from negligent acts, errors, omissions, in rendering or failing to render computer or information technology services and technology products.
• The contractor must provide privacy/network security (cyber) liability coverage, naming the county and its agents as additional insured, and providing protection against liability for privacy breaches, system breaches, denial or loss of service, introduction, implantation, or spread of malicious software code, and unauthorized access to or use of computer systems.