Description
The Department of Veterans Affairs (VA) is seeking a maintenance service contract for previously purchased 3D Systems, 3D printers, and associated equipment at the Central Virginia Medical Center. The contract will provide remote troubleshooting services, onsite repair services, and annual inspection and preventative maintenance. The period of performance will consist of a 9-month base period and four 12-month option periods. The contractor will be required to provide a solution that facilitates remote troubleshooting services, onsite repair services as needed, and annual inspection and preventative maintenance service. Key tasks include onsite labor support, spare parts replacement coverage, system laser replacement coverage, and unlimited phone and remote technological support.
• The contractor must provide a perpetual, non-exclusive license to use the software.
• The contractor must comply with Section 508 of the Rehabilitation Act of 1973.
• The contractor must provide energy-efficient products.
• The contractor must support Internet Protocol Version 6 (IPv6).
• The contractor must not require employees or subcontractors to sign internal confidentiality agreements or statements prohibiting or restricting them from lawfully reporting waste, fraud, or abuse.