Description
The Department of Veterans Affairs is seeking sources that can provide MIM software upgrade services for the Robert J. Dole VA Medical Center. The services include technical support via phone, email, and teams, as well as patches, updates, and upgrades. The contractor must provide priority scheduling for service calls, unlimited technical services, and clinical applications telephone support. The services must meet OEM's performance and technical specifications, Federal Regulations, VA Regulations, and the requirements of The Joint Commission and Life Safety Code.
Some key points to consider are:
• The contractor must respond to initial diagnostics within one hour after initial notification.
• The contractor must provide service reports for all services provided and detailed reports on all technical support provided.
• The contractor must document all maintenance and preventive maintenance inspection actions and provide said documentation to the Government POC upon completion of each service action.
• The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Officer.