Scanning electron microscope service and maintenance agreement

The NASA/NSSC is seeking a service and maintenance agreement for a scanning electron microscope system. The agreement will include on-site service, technical support, and one preventative maintenance visit. The service contract will cover the MIRA-3 XMU field emission scanning electron microscope, serial number 115-0117. The maintenance agreement shall provide for repair or replacement of scanning electron microscope components that fail to operate or fail to meet performance specifications as a consequence of normal use. Key points to consider: • The service contract will include 48-hour on-site response time, next-day delivery of spare parts, technical support, and one preventative maintenance visit. • The purpose of the service contract is to ensure reliable functioning and availability of the scanning electron microscope. • The maintenance agreement shall cover the MIRA-3 XMU field emission scanning electron microscope, serial number 115-0117. • Labor charges and travel related expenses for required on-site service shall be covered by the maintenance provider.