Third-Party Recovery & Subrogation Services for Property Damage

The City of Rock Hill, SC is soliciting qualified firms to provide comprehensive third‑party recovery and subrogation services for property‑damage claims affecting municipal assets such as vehicles, utility infrastructure, water/sewer systems, and real property. The contract’s initial term is three years with two optional one‑year extensions, and the selected vendor will be responsible for claim intake, liability investigation, cost estimation, invoicing, collections (pre‑litigation), and litigation support as needed, all while delivering regular performance reporting and maintaining high recovery‑rate KPIs. • Scope covers all City‑owned assets (vehicles, utilities, water/sewer, real property) and claims caused by third parties. • Services include 24/7 claim intake, evidence gathering, insurer identification, cost estimation, billing, negotiation, and optional litigation support. • Vendor must provide a secure cloud‑based case‑management platform with reporting dashboards and data export capabilities. • Performance metrics: ≥70% recovery (non‑litigated), ≥80% (insurer‑involved), ≤120‑day average cycle time, ≤10% aging >180 days, 95% documentation completeness, 100% on‑time monthly reports. • Contract value not disclosed; pricing will be evaluated (25% of total score). • Mandatory insurance coverage, compliance with SC statutes, and local‑business preferences are required. • No pre‑proposal meeting; all questions due by Oct 7, 2026; proposals due Oct 15, 2026, 2:00 PM via e‑procurement portal.