Description
The US Geological Survey (USGS) intends to award a Purchase Order to Oxford Instruments, Inc. for a maintenance service agreement for 2 spectrometers and 1 Oxford Synergy Electron Back Scatter Diffractometer (EBSD). The agreement will cover routine maintenance, software upgrades, and access to field engineers/support in the event of detector malfunctions. The scope of work includes preventative maintenance, calibration, and repair of the detectors. The USGS is soliciting this service from a single source because Oxford Instruments, Inc. is the only organization authorized to service these devices.
Some key points to consider:
• The service contract will cover routine maintenance, including software upgrades.
• The vendor will provide access to field engineers/support in the event of detector malfunctions.
• The maintenance agreement will include priority telephone support, labor, genuine parts, and travel-related expenses.
• The vendor will provide software updates and modifications at no charge.
• The equipment is eligible for a 25% discount on labor for selected additional services.